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Aiello is thrilled to introduce its state-of-the-art Aiello Voice Assistant (AVA) to Singapore’s hospitality scene, premiering exclusively at The Orchard Hotel Singapore. This AI-powered innovation connects guests with hotel staff while delivering data-driven insights to enhance service quality and streamline operations. As AVA makes its Singapore debut, The Orchard Hotel Singapore sets a new standard for Millennium Hotels and Resorts, offering guests a blend of luxury and cutting-edge technology.
Orchard Hotel Singapore, a beacon of luxury since its establishment in the late 1950s, reached a significant milestone in 1978 with its contemporary twin-tower design featuring 656 rooms. Its iconic clock tower and prime location on Orchard Road have made it a beloved destination for travelers seeking exceptional experiences.
Guests at Orchard Hotel Singapore, a flagship of Millennium Hotels and Resorts, can now enjoy AVA, their personal guide to hotel amenities, services, and local attractions. Embracing innovation, the hotel has replaced traditional telephones, providing a seamless hands-free experience with AVA for all communication needs. AVA, acting as an in-room assistant, responds swiftly to voice commands, facilitating effortless connections to other rooms and front desk services, enhancing the overall guest experience.
“Our commitment to innovation and exceptional guest experiences is unwavering,” said Jacqueline Ho, General Manager at Orchard Hotel Singapore. “The integration of AVA is a transformative step, combining state-of-the-art technology with personalized service to enhance guest convenience and comfort while reinforcing our leadership in the hospitality industry.”
“We’re not just introducing a voice assistant; we’re integrating AI seamlessly into the existing hotel technology ecosystem,” said Mr Vic Shen, CEO and Co-founder of Aiello. “Being the first in Singapore is just the beginning – our focus is on providing a holistic and technologically advanced guest experience that aligns with Orchard Hotel Singapore’s legacy of excellence.”
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